Recap: Getting in Bed with Your Users

March 28, 2012 Samantha Metheny

For our February 1 event, Chantal Foster discussed practical strategies for user-centered design. If you were unable to attend or need a refresher, we've got you covered:

Recap

3 Easy Ways to Incorporate User-Centered Design
  1. Conduct a User Interview
  2. Do a Card Sorting
  3. Usability Testing
User Interviews/Surveys:

Ask the users: “What kinds of problems are you having when you are using the site?” Then, get a sense of what they'd like to see on their site wishlist. Help users pinpoint problems and identify solutions by focusing on the top phone calls, emails, and questions they get from their customers/clients/user base/audience. After collecting the data from the interviews/surveys, Chantal uses a requirements matrix to formulate the new user-centered design.

Some possible questions to ask users are:

Card Sorting

A technique used for information architecture.

Usability Testing

Allows you to understand your users, defuse UI disagreements, and introduce a benchmark for success.

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Slide Deck

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